In safe hands

As you re-enter the world you need to feel confident you are in safe hands. Over the past few months we have all experienced things in different ways. We have waited patiently for the new normal yet we are still unsure what that is.

Life has been disrupted beyond our imagination and we are hopeful there will soon be light at the end of the tunnel. I want to reassure you that I am here for you when you take your next steps, whether they be by foot, in the sky, by rail or sea. I have been there for my customers over the past few months ensuring they received the refunds they were due and making sure they had all the right information if they were still traveling.

UK holidays were the first to see a resurgence, from tiny cottages by the Welsh coast to large houses with space to share safely. Things change so rapidly and you need to be on top of these changes to ensure you are following the guidance. That’s why I am here for you.

There have been stories all over the press of companies holding back money owed to customers and people unable to get through to call centres to speak to a real person. So many travel companies are going under due to the financial crisis and travellers are left to fend for themselves when restrictions were changed at the last minute.

Booking with someone reputable

There has never been a more important time to make sure you are booking with a reputable company, with someone you can actually speak to to sort out problems. I have saved my customers time and hassle they did not need. Yes I have listened to Jess Glyn a million times when on hold and sung along to ‘it’s a small world’ far too many times but that’s what I do for you.

Luxury is the way to go

While times are quiet, I have been in discussions with resort managers and hotel companies learning about their new safety protocols. Luxury holiday travel has never looked so good, and is definitely the way to travel if you want to feel confident that everything that can be done has been done. From private pools to in room meals, you can be sure that your health and well-being is being looked after.

We are all waiting patiently for the resurgence of the holiday. One thing I should say is there are some fantastic deals to be had for customers booking now. 2021 holidays are selling fast and even up to the end of summer 2022.

There are going to be more customers than rooms available once everyone realises they have missed a whole year of holidaying. Don’t make the mistake of leaving it too late. Make the most of flexible booking options and low deposits available for 2021 holidays and ensure you have something to look forward to once this is over.

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Rachel and poppy in a canoe

I'm Rachel

Hi! I’m Rachel, an independent travel agent who is dedicated to delivering personal and expert travel advice to my customers. I live in Shrewsbury with my husband and two daughters, and travel whenever I can.

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